Contact Us / Customer Service and Product Questions
Your satisfaction is the single most important concern
"Hi, we'd love to hear from you! Please don't hesitate to email us with
any issues, questions, comments, feedback, or suggestions. We have lots of experience with our products and would
be happy to help." Peace & Love, Cindy & Mia (email@example.com)
USA/Canada and International Shipping
Shipping- Orders are normally shipped same day or next day. You will receive an "Order Receipt and Shipment
Notice" email the day you order or next day at the latest with order details and tracking information. If you do
not receive this email by the next day please email us to be sure we received your order.
- Email and Shipping Address - Please check the email and shipping address on your PayPal receipt and email us
immediately if they are not correct.
- Online Tracking - Shipments
may be tracked via the link provided in your email receipt. The USPS online tracking message will read "The U.S. Postal
Service was electronically notified by the shipper on..." until your package is scanned when it goes out for delivery at your local
post office on the day of delivery. Sometimes updates are posted when packages reach intermediate distribution centers, but
- We use United States Postal Service Priority Mail for shipping with Delivery Confirmation (that
provides the date, zip code, and time of delivery online, see the following link: http://www.usps.com/send/waystosendmail/extraservices/deliveryconfirmationservice.htm
- Delivery times
are typically 2-3 postal days (excluding Sunday) within
the USA, 6-10 days international. Please track your shipment if you do not receive it within 2-3 days and email us immediately
if you have any questions.
- PO Boxes - Yes, we ship to PO Boxes.
Small, economical PO Boxes are available at your local post office for 6 month periods.
- Shipping Costs - Domestic shipping cost (to USA/CANADA addresses) is included in the item price. If you are outside
the USA/CANADA, please add international shipping to your order, if you forget simply enter another order for international
shipping only. Shipping for accessories is FREE with any model order, however, please add the appropriate shipping costs to
your order if you order any accessories separately.
- International Orders
are mailed via the United States Postal Service Express Mail with tracking.
AE - We will ship to APO AE, etc. addresses. You do not need to include international shipping to APO addresses.
The US postal service has a new service on Priority Mail packages where they
will hold your package at the post office for you to pick up (formerly called General Delivery). Simply track your package
on line and pick it up when it arrives at your local post office. We can ship to your local post office or any PO you want.
Please email us if you would like to use this option.
Hold For Pickup At Post Office (USA only, great option if you do not want your order delivered to
your home for privacy reasons)
Please email us the items you wish to order
and your shipping address and we will email you express shipping options, delivery times, and costs. We are typically
able to ship express orders same day for overnight delivery in the USA.
Express Mail (within USA) isabout $25 extra for a single item and arrives next day to most locations within the USA,
may be shipped to a PO Box. Rural locations may be 2 day delivery, please email us for price and delivery information.
Packaging, Labeling, Credit Card Statements
- Products are shipped in a plain
white box with the name and address you specify.
- Our name on the shipping label is E A Enterprises.
Our name is E A Enterprises on all credit card, PayPal, and other financial statements.
- No hard copy
receipts are included in your package, only email receipts are provided.
- International shipments include a small
customs label that reads "plastic statue" only.
- If you have a specific shipping label request just email
- We accept all major credit cards, Paypal, cash, personal checks, United
States Postal money orders (available at the post office), most bank issued money orders made out in US Dollars, MoneyGram
money orders, and bank wire transfers. Please email us for details.
- You may pay with any major credit card,
you DO NOT need a PayPal account. You may also pay directly from your PayPal account if you have one by sending your payment
to firstname.lastname@example.org from your PayPal account.
- Payments are securely processed by Paypal. We receive ONLY
your email, shipping address, and order information that are used solely for the purpose of completing your
order. We absolutely DO NOT share any of your information with anyone.
- Our name appears as E.A. Enterprises
on all credit card, PayPal, and other financial statements.
Guarantees / Warranties
All of our products are lifetime guaranteed against manufacture defects or related failure. Regrettably
we cannot offer exchanges or returns on shipped items because we cannot resell them for health and safety reasons. If you
are unsure of size or if you have any questions at all please email us before you place an order. Also, please email us if
you have any questions regarding warranties or returns and PLEASE DO NOT return any items without
first emailing us for return instructions.