Color
We select the best match to your color preference (lighter, darker, or bolder) from our available inventory at the time you order. Since each item is an individually crafted work or art, much depends on what our artists produce and what is available at the time you order. For "lighter" requests we select lighter colors in the knot area and lighter overall shading, "darker" is the opposite, and for "bolder" requests we select models with higher contrasting colors and the most distinct features. If we have one Vixen in stock when you order we will ship it regardless of color match. If you have a special color request just email us at sales@elypseart.com. There may be a 1 or 2 day shipping delay for special color requests. Completely custom colors may be extra. 

Should I choose a Magic or Vixen?

Inflation

You may safely inflate the Vixen knot to the size of an orange, larger than a typical canine knot. We recommend that you do not inflate the knot beyond what you do during normal use.  We use the highest quality medical grade silicone with excellent elongation properties and tear strength. It is formulated specifically to achieve the perfect softness/firmness, texture and feel. It will not burst or tear under inflation, but use common sense, for example don’t use it to play tug-of-war with your dog or puncture it with a sharp object.  If you do somehow manage to puncture or tear it, it will leak and not burst, and you will know it’s damaged immediately. But that would never happen under normal use. Your Vixen will last a lifetime with proper care.

Care and Maintenance

We recommend you store your Vixen, etc. in a fresh, clean smelling place, like a clean laundry closet or drawer, wrapped in a clean white cotton towel (that's pretty much perfect). We use the highest medical grade silicone for all our products. It is completely odorless and will absorb and smell like anything you store it with. Do not store it with other strong smelling toys or items. Also, clean it after use with mild soap and hot water, that is all that is needed to keep it clean and hygienic. Do not clean or soak it in strong detergents or chemical cleaners, although they will not harm the silicone, it is not necessary and your Vixen will absorb the chemical smell.  With the proper care your Vixen, etc. will last a lifetime. Please view the Instruction Manual on our main menu for complete care and use information. 

Can the squeeze bulb be used to fill the Vixen with water?  We now offer a Water/Air Tubeless Fill Kit (see below)

Although you can use the squeeze bulb to fill the knot with water, we recommend using our Tubeless Fill Kit that makes it very easy to fill and drain the knot with hot water, please see the online instruction manual for instructions on both. 

Water/Air Tubeless Fill Kit (see Instruction Manual for details)

This kit allows you to inflate your knot with air or water and detach all tubes, the needle valve is flush with the back of the model making "wearing" your model under any degree of inflation (air or water) very easy, comfortable, and disceet.  The check valve tube is compatible with our suction cup and harness. The tubeless fill kit works with all our standard and squirting-inflatable (SI) models. See our Instruction Manual on the main menu for details. Our Fill Kit is available under the accessories on our order page. 

Can I pay with cash or money order?  Can I remain completely anonymous?
Yes, we routinely accept cash, checks, and money order payments by mail or bank wire transfers. Please email us for instructions. All payment options are explained on the Shipping/Policies page. If you want to remain completely anonymous you can pay cash or money order and we can ship your order via "hold for pickup at PO" using our company name EA Enterprises and the PO address, we don't need your name or address, just the PO address. Email us for more info. 

Hold For Pickup At Post Office (US, CANADA)  

USA - As soon as you place your order, email us and say "Please ship my order to my local Post Office" or any US Post Office you want. We will reply to confirm. This is an official USPS service. We ship your order to your local post office and they will hold it there until you pick it up. ONLY your name and the PO address appears on the label, NOT your home address.  Just go to the post office counter with the tracking number and tell them that you are there to pick up a package that was shipped "hold for pickup at post office." Be sure to go during business hours when they are open for counter service. We ship in a plain box that has no markings. Our name on the shipping label is EA Enterprises.  This is a great option for privacy or if you have issues with stolen mail.

CANADA - Canadian customers please search "Canadapost Flex Delivery" and register to have you package held at the post office for pickup. Then simply send us the address.